Earlier this year Renault announced its 110% Customer Commitment campaign, which aims to make cost of ownership more attractive to buyers of any new Renault model thanks to a 5-year/150 000km warranty.
Today the French manufacturer has gone one step further, by launching their ‘Satisfied or Reimbursed’ initiative – the first of its kind on the local market.
Renault say, “if, for whatever reason, a customer is not satisfied after purchasing a new Renault, bring it back within 30 days, and Renault will reimburse the purchase price.”
Terms and conditions apply, but there are no hidden clauses, and the offer is discussed in detail with prospective buyers to ensure complete transparency.
The new initiative highlights Renault’s commitment to improving the after-sales service and support of its cars. Xavier Gobille, MD of Renault SA, says “The Satisfied or Reimbursed campaign demonstrates our unequivocal confidence in the Renault brand, its products and the services we offer”.
So you wouldn’t buy a Renault?
October 31st, 2010 at 1:56 pm
hi
i have been dealing with Renault since 2001. i owned a Scenic, then upgraded to a Scenic ii ( late 2004 ) my warranty is over, all digital information on dashboard is off. Was told at a dealership this was common. please contact to assist,have always done my required services at dealerships.
regards
shervin
December 10th, 2010 at 8:36 am
I wish to report the bad service I have received from yourselves.
During the first week of November 2010 I approached your dealership to buy a car from you. The deal was concluded but I had to wait for two weeks before I received the car.
On the 19th of November, I finally received my vehicle from the Renault dealerhips at Cape Town (CBD), after having to wait for two weeks. During this wait, there was one particular day when I was called in and told that my vehicle would be ready, I walked all the way to the dealership and waited, only to be told that the vehicle was not ready yet, they had not received the banking papers. At this point, I was already fed up with their poor service and all that I really wanted was just to recieve the vehicle.
Two days after I finally received the vehicle we noticed that it had a few defects. I immediately informed the sales person and I brought the vehicle into Renault. I was notified by the salesperson that the warehouse would need to order the specific part and it would take a few days to reach Renault. I had no problem leaving the vehicle at the warehouse. They took the vehicle in on Wednesday 1st December and I was told that it would be ready on Tuesday 7 Dec. As I had expected with their poor service delivery, the vehicle was not ready on Tuesaday, I was told to fetch it on Thursday.
Thursday 9 December, I went to fetch my vehicle in the afternoon. It had been nicely cleaned up… only to realise that nothing had been fixed.
As a first time buyer, buying a car was supposed to be the most joyful experience of my life. With Renault, it turned into the worst nightmare. I would like to thank Renault for their incompetence, lack of customer service and poor service.
It is my hope that this email will reach the higher powers that be, at Renault and it is also my hope that someone will start to take notice of my situation.
If no steps are taken to redress this matter, i will definately be approaching the media. I think that this is a matter that all South Africans should hear about and this is a matter that all potential Renault customers should hear about.
Your dearest customer